Returns and Refunds Policy

At Lifewood, we are committed to delivering the highest quality timber flooring and ensuring our customers are completely satisfied with their investment.

Please note that we do not sell flooring products online. All purchases are made in person or after a personalised consultation with our team.

As every Lifewood floor is crafted and installed to order, returns are generally not applicable. However, in the unlikely event that there is an issue with your flooring, we will work with you to resolve the matter in accordance with our commitment to quality and our obligations under Australian Consumer Law (ACL).

If you have any concerns about your flooring after purchase or installation, please contact our team directly:

📍 Visit us at our Osborne Park showroom
📞 Call us on 08-9445 9011
✉️ Email us at info@lifewood.com.au

We will review your situation and provide support to ensure the best possible outcome.